Data breach

Data breach

Intrum is responsible for appropriate and sufficient security of the personal data we process. We must report any personal data breach to the supervisory authority unless it is unlikely to result in a risk to the rights and freedoms of individuals.

What is a data breach?

A data breach occurs if personal data has been accidentally destroyed, lost, changed or provided. There is also a data breach if there has been "unauthorized access to personal data that has been forwarded, stored or otherwise processed" (think of accidental access by someone who was not authorized to do so). It does not matter whether this was done accidentally or on purpose. 

When do we report a data breach?

Intum is responsible for appropriate and sufficient security of the personal data that we process. If a data breach does occur, we will report this to the Dutch Data Protection Authority (AP), unless the data breach does not have serious and unfavorable consequences for the data subject. 

If the data breach poses a significant risk to the rights and freedoms of individuals, Intrum will inform those involved. 

You can also report a data breach yourself

Are you aware of a possible data breach? Please inform us immediately using the data breach form so that we can investigate this. 

Please be aware: Monday, December 2nd, 2018, we experienced a technical failure between 15.00 and 17.00. If you have reported a breach during this period, we unfortunately have not received your message. 

Data breach notification

Full address: street name, number, and postal code
– try to tell us as much as possible
- or that will be taken to mitigate and minimize the breach




Any other information about the data breach we should be aware of